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隱私政策
家樂福隱私政策:第一部引言(Part I Introduction)

家樂福(以下亦稱“我們”)深知隱私及個人信息對用戶的重要性。您在使用我們的服務時,我們可能會收集和使用您的相關信息。我們希望通過本《家樂福隱私政策》(以下簡稱“隱私政策”)向您說明,您在使用我們的服務時,我們會如何收集、使用、儲存和分享這些信息,以及我們為您提供的訪問、更新、控制和?;ふ廡┬畔⒌姆絞?。本隱私政策與您使用的家樂福服務息息相關,希望您仔細閱讀并確認您已充分理解本隱私政策所釋明的內容,在需要時可按照本隱私政策的指引做出適當選擇。 Carrefour (hereinafter referred to as "we") understands the importance of privacy and personal information to the users. When using our service, we may collect and use your related information. We hope to explain to you about how we collect, use, store and share these information when you using our service through this Privacy Policy of Carrefour (hereinafter referred to as the “Privacy Policy”), and the way we provide for you to access, update, control and protect such information. The Privacy Policy is closely related to the Carrefour service you are using, please read carefully and make sure you have a full understanding of the content stated in the Privacy Policy, when necessary, you may make the appropriate choice in accordance with the guidance in the Privacy Policy.
本隱私政策適用于由家樂福通過家樂福實體門店、家樂福官方網站(域名為黑龙江十一选五结果 www.pjwck.com)、家樂福官方APP及第三方服務平臺(包括但不限于:微信公眾號、支付寶生活號、小程序,以下合稱為“第三方服務平臺”)為您提供的相關服務(以下合稱為“ 我們的服務”)。
Scope of application: The Privacy Policy is applicable to the relevant services provided by Carrefour through Carrefour offline stores, Carrefour official website (domain name: 黑龙江十一选五结果 www.pjwck.com), Carrefour official APP and third-party service platforms (including without limitation: WeChat official account, Alipay Lifestyle official account and mini program, hereinafter referred to as “third-party service platforms ”) (hereinafter referred to as “our services ”).
如您選擇使用或繼續使用我們的服務,即意味著您完全理解本隱私政策的全部內容,并同意我們按照本隱私政策收集、使用、儲存和分享您的相關信息。如您不同意本隱私政策的任何內容,您應立即停止使用我們的服務。
By choosing to use or continuing to use our services, you fully understand all content of the Privacy Policy and agree that we can collect, use, store and share your information according to the Privacy Policy. If you disagree with any content of the Privacy Policy, you should immediately stop using our services.

本隱私政策將幫助您了解以下內容:
The Privacy Policy will help you to understand the followings:

  • 1.我們如何收集和使用您的個人信息
    How we collect and use your personal information

  • 2.我們如何共享、轉讓、公開披露您的個人信息
    How do we share, transfer, and publicly disclose your personal information

  • 3.我們如何使用Cookie及同類技術
    How do we use Cookie and similar technology

  • 4.我們如何?;ず捅4婺母鋈誦畔?br> How do we protect and store your personal information

  • 5.您如何管理您的個人信息
    How do you manage your personal information

  • 6.未成年人個人信息的?;rotection of minors' personal information
    How we collect and use your personal information

  • 7.信息安全事件的處置
    Disposal of information security incidents

  • 8.通知及隱私政策的更新
    Notice and update of the Privacy Policy

  • 9.您如何聯系我們
    How do you contact us

第二部分定義(Part II Definition)
  • 1.家樂福集團:指Carrefour S.A.,一家依據法國法律成立的股份制公司。
    Carrefour Group:Carrefour S.A., a joint stock company incorporated under the French law.

  • 2.家樂福:指家樂福集團在中華人民共和國(以下簡稱“中國”)境內(為本隱私政策之目的,中國香港、澳門和臺灣地區除外)投資的,包括家樂福(中國)管理咨詢服務有限公司在內的所有法人實體。
    Carrefour: All corporate entities invested by Carrefour Group within the territory (except Hong Kong, Macau, and Taiwan regions of the PRC for the purpose of the Privacy Policy) of the People’s Republic of China (hereinafter referred to as the “PRC”), including Carrefour (China) Management & Consulting Service Co., Ltd..

  • 3.家樂福關聯公司:家樂福集團在中國香港、澳門和臺灣地區以及中國境外投資的所有法人實體。
    Affiliated Companies of Carrefour: All corporate entities invested by Carrefour Group in Hong Kong, Macau, and Taiwan regions of the PRC and outside the territory of the PRC.

  • 4.個人信息:指以電子或其他方式記錄的能夠單獨或與其他信息結合識別特定自然人身份或者反映特定自然人活動情況的各種信息。
    Personal information: Various information recorded in electronic or other ways that can be used separately or in combination with other information to identify the identity of a natural specific person or reflect the activities of a specific natural person.

  • 5.本隱私政策中涉及的個人信息包括但不限于:個人基本資料(包括但不限于:個人姓名、生日、性別、住址、個人電話號碼、電子郵箱);個人身份信息(包括但不限于:身份證、護照、軍官證、臺胞證);網絡身份標識信息(包括但不限于:系統賬號、IP地址、郵箱地址及與前述有關的密碼、口令、口令?;ご鳶?、用戶個人數字證書);個人財產信息(包括但不限于:交易消費記錄、優惠券、賬戶余額);個人上網記錄(包括但不限于:網站瀏覽記錄、軟件使用記錄、點擊記錄);個人常用設備信息(包括但不限于:設備號和手機硬件信息);個人位置信息(包括但不限于:精準定位、經緯度、地理位置)。
    The personal information involved in the Privacy Policy includes without limitation: Personal basic information (including without limitation: name, gender, address, telephone number and email); personal identification information (including without limitation: ID, passport, certificate of military officers and MTP); virtual identity identification information (including without limitation: system account, IP address, email address and the relevant password, access code, password protection answer, user’s personal digital certificate); personal property information (including without limitation: transaction and consumption records, coupon and account balance); personal internet records (including without limitation: website browsing history, software use records and clicking history); commonly used personal equipment information (including without limitation: hardware information of mobile phone); location information (including without limitation: precise localization, latitude and longitude, geographical location).

  • 6.個人敏感信息:指一旦泄露、非法提供或濫用可能危害人身和財產安全,極易導致個人名譽和身心健康收到損害或歧視性待遇等的個人信息。
    Personal sensitive information: refers to personal information that once leaked, illegally provided or abused, may harm personal and property safety, easily lead to damage to personal reputation and physical and mental health or discriminatory treatment, etc..

  • 7.本隱私政策所指的個人敏感信息包括:您的個人財產信息(銀行卡號、鑒別信息、交易和消費記錄等)、身份信息(身份證號、護照號、軍官證號、臺胞證號等)、網絡身份標識信息(系統賬號、郵箱地址及與前述有關的密碼、口令、口令?;ご鳶?,用戶個人數字證書等)和其他信息(個人電話號碼、網頁瀏覽記錄、精準定位信息等。
    Personal sensitive information referred in the Privacy Policy includes: your property information (bank account, authentication information, transaction and consumption records, etc.), personal identification information (ID number, passport number, certificate number of military officer, MTP number, etc.), virtual identity identification information (system account, email address and the relevant password, access code, password protection answer, user’s personal digital certificate, etc.) and other information (personal phone number, website browsing history, precise localization, etc.).

第三部分隱私政策(Part III Privacy Policy)

一 .我們如何收集和使用您的個人信息

How do we collect and use your personal information

我們將遵循“合理、正當、必要”原則,且以您的同意為前提,基于本隱私政策所述的目的,收集和使用您的個人信息:

On the premise of your consent, we will collect and use your personal information based on the purpose stated in the Privacy Policy following the principle of "reasonable, rightful and necessary":

(一)如果您使用線下家樂福門店的服務

If you use services of Carrefour stores

  • 1.幫助您注冊成為我們的會員 Help you to register as our member 為更好地使用我們的服務,您需要填寫一張申請表成為我們的會員。當您申請成為我們的會員時,您需要向我們提供您的個人信息,包括您的姓名、性別、生日、國籍、身份證號碼、手機號碼、住址等。不注冊成為會員不會影響您在家樂福門店購物,但如果您不提供相關信息,將無法享受我們的會員服務。
    To enjoy our service in a better way, you need to fill in an application form to become our member. When you fill in the form, you need to provide us with your personal information, including your name, gender, birthday, nationality, ID number, mobile phone number and residence address, etc. If you do not register as our member, you can still enjoy shopping in our stores, but if you do not provide related information, you will not be able to enjoy our membership service.

  • 2.當您在收銀線結賬時,您可選擇通過銀行卡、支付寶、微信(以下統稱為“第三方支付機構”)、現金、??ǖ確絞酵瓿芍Ц?。如您選擇第三方支付方式進行支付,我們不會通過支付功能收集您在第三方支付機構中的個人信息,但我們需要將您的交易金額信息同上述第三方支付機構共享以實現支付。
    When you check out in check-out counter, you can choose to complete the payment by bank card, Alipay or WeChat Pay (hereinafter referred to as "the third party payment institution"), in cash or by Fu card,. If you choose to complete the payment by the third party institution, we will not collect your personal information in the third party payment institution through the payment function, but we need to share your order number and transaction amount information with the above mentioned third party payment institution to complete the payment.

(二)如果您使用家樂福官網或家樂福APP

If you use Carrefour official website or Carrefour APP

1.幫助您注冊成為我們的會員或綁定您已有的會員卡

Help you to register as our member or bind your existing membership card

  • (1)當您注冊時,您需要向我們提供您準備使用的用戶名、密碼、您本人的身份證號碼、手機號碼、電子郵箱、生日、性別等個人信息。不注冊成為會員不會影響您使用我們的瀏覽、搜索等基本功能,但如果您不提供相關信息,將無法享受我們的會員服務。
    When you register, you need to provide us with the name and password you prepared for your account and your personal ID number, mobile phone number, email address, birthday, gender and other personal information. If you do not register as our member, you can still access our basic functions like browsing and searching, etc., but if you do not provide related information, you will not be able to enjoy our membership service.

  • (2)如果您已經是家樂福的會員,您還可以綁定您的會員卡,此綁定功能會收集您的家樂?;嵩笨ê偶澳謐⒉岢晌依指;嵩筆幣丫蛭頤翹峁┑男畔?,除此之外不會額外收集您的個人信息。
    If you are a Carrefour member already, you can also bind your membership card. Except the number of your membership card and the information you have already provided to us when you registered as our member, the binding function will not additionally collect your personal information.

2.向您提供商品或服務 Provides you with goods or services 在您使用我們服務的過程中,我們可能會在以下環節收集并使用您的個人信息。 We may collect and use your personal information in the following links in your process of using our service. 商品信息展示和搜索功能:為向您展示我們的商品、促銷活動或服務,向您提供個性化的信息搜索及交易服務,識別賬號異常狀態,我們會收集您的瀏覽及搜索記錄、設備信息、位置信息等。如您拒絕我們收集定位信息,您可以關閉移動設備自帶的定位功能。

Information display and search function of goods: To show you our goods, sales promotions or services, provide you with personalized information search and transaction services and identify abnormal status of accounts, we will collect your browsing and searching records, device information, location information and so on. If you refuse us to collect the location information, you can turn off the location function of the mobile device.

3.自動收集的信息 Automatically collected information 當您使用我們的服務時,某些信息可以通過各種技術和方法進行被動收集,而不需要您主動提供。我們可能通過cookie 等工具收集您的IP地址、瀏覽記錄、產品偏好、internet tags、導航數據等信息。

When you use our services, instead of being offered by you, certain information can be collected passively by various technologies and methods. We may use cookies and other tools to your IP address, website browsing history, preference for goods, internet tags, navigation data and other information.

(三)線下家樂福門店和家樂福官網及家樂福APP均適用之服務

Services applicable to Carrefour store, Carrefour website and Carrefour APP

  • 1.售后與客服 After-sales and customer service
    為優化您的服務體驗,我們可能會使用您的會員信息與您取得聯系,為您妥善解決售后問題,亦可能根據您的要求,為您更新您的個人信息。
    To optimize your service experience, we may use your membership information to get in touch with you, solve your after-sales problems properly, or to update your personal information according to your requirements.

  • 2.活動信息推送 Activity information push
    為完善我們的服務,為您提供貼近您需求的活動信息,我們會不定期通過郵寄海報、短信、微信、電子郵件、app推送等形式,向您發送活動信息(可能包括并非由家樂福銷售或提供商品或服務的活動信息)。如果您不想接收該類信息,您可聯系我們或通過短信、微信或E-mail等提供的退訂機制退訂相關信息,我們會立即停止向您發送相關活動信息。
    To perfect our service and provide activity information close to your needs, we will send you activity information (including activity information of sales, goods or services not provided by Carrefour) occasionally in form of poster mailing, SMS, WeChat, e-mail and APP push, etc.. If you don't want to receive such information, you can contact us or go through unsubscribing mechanism provided by SMS, WeChat or E-mail, etc. to unsubscribe the related information, and we will immediately stop sending you the related activity information.

  • 3.優化服務 Optimization services。 為完善會員信息管理,我們將不定期整理、優化信息數據庫。同時為優化我們的服務,我們將不定期對消費習慣、活動效果及服務反饋進行統計分析。如本條所述的事項需第三方合作伙伴共同完成,我們承諾僅與第三方合作伙伴共享為完成前述事項所必須的個人信息。我們的合作伙伴無權將共享的個人信息用于與前述事項無關的其他用途。我們會要求第三方合作伙伴在前述事項完成后返還或刪除共享的個人信息數據。
    To perfect our information management of members, we will arrange and optimize the information database at irregular intervals. Meanwhile, in order to optimize our service, we will make a statistical analysis of the consumption habits, the effect of activities and the feedback of service at irregular intervals.[Rephrase] If the items mentioned in this article need to be completed together with third party partners, we promise we will only share the personal information necessary in completing the aforementioned items with third party partners. Our partners do not have the right to use the shared personal information for other uses that have nothing to do with the aforementioned items. We will request third party partners to return or delete the shared personal information data upon completion of the aforementioned items.

(四)征得您授權同意的例外情形

Exceptions in acquiring your authorization and consent

以下情形中,收集、使用您的個人信息無需征得您的授權同意:

In the following cases, we don’t need to ask for your consent in advance to collect or use your personal information:

  • 1.與國家安全、國防安全直接相關的;
    It is directly related to the national security and national defense security;

  • 2.與公共安全、公共衛生、重大公共利益直接相關的;
    It is directly related to public security, public health and major public interests;

  • 3.與犯罪偵查、起訴、審判和判決執行等有關的;
    It is directly related to criminal investigation, prosecution, trial and execution of judgment, etc.;

  • 4.出于維護個您或其他個人的生命、財產等重大合法權益但又很難得到本人同意的;
    It is needed in maintaining your or other person’s life, property and other vital legal rights and interests of the while it is difficult to get your personal consent;

  • 5.所收集的個人信息是您自行向社會公眾公開的;
    The collected personal information is disclosed to public society voluntarily by the personal information subject;

  • 6.從合法公開披露的信息中收集的您的個人信息,如合法的新聞報道、政府信息公開等渠道;
    Your personal information is collected from the information publicly and legally disclosed, such as legal news reports, government information publicity and other channels;

  • 7.根據您的要求簽訂和履行合同所必需的;
    It is necessary in signing and performing the contract according to your request;

  • 8.用于維護所提供的產品或服務的安全穩定運行所必需的,例如發現、處置產品或服務的故障;
    It is necessary in signing and performing the contract according to your request;

  • 9.法律法規規定的其他情形。
    Other circumstances prescribed by laws and regulations.

二.我們如何共享、轉讓、公開披露您的個人信息

How do we share, transfer and publicly disclose your personal information

(一)共享Share

我們可能會將您的個人信息與家樂福集團以及家樂福關聯公司共享。您充分理解并同意,由于家樂福集團是一家跨國公司,基于集團運營和管理的需要,我們可能會與家樂福集團以及家樂福關聯公司共享您的個人信息,以為您提供更為優質的服務。如果我們與家樂福集團以及家樂福關聯公司共享您的個人信息,我們會嚴格遵守相關法律法規對數據跨境傳輸的各項要求。我們承諾,所有的共享僅限您的必要個人信息,且受本隱私政策的約束。如果家樂福集團或家樂福關聯公司要改變個人信息的使用及處理目的,我們將再次征求您的授權和同意。
We may share your personal information with Carrefour Group and Affiliated Companies of Carrefour. You fully understand and agree that, since Carrefour Group is a multinational company, due to the operation and management needs of the group, we may share your personal information with Carrefour Group and Affiliated Companies of Carrefour. If we share your personal information with Carrefour Group and Affiliated Companies of Carrefour, and we will strictly abide by the cross-border data transmission requirements according to relevant laws and regulations. We promise that all sharing is limited to your necessary personal information and is bound by the Privacy Policy. If Carrefour Group or Affiliated Companies of Carrefour want to change the using and disposing purpose of personal information, we will ask for your authorization and approval again.

我們不會與家樂福集團以及家樂福關聯公司以外的任何公司、組織和個人等第三方共享您的個人信息,但以下情形除外:

We will not share your personal information with any company, organization, individual and any third party other than Carrefour Group and Affiliated Companies of Carrefour, except for the following circumstances:

  • 1.事先獲得您的明確同意和授權;
    We have obtained your clear consent and authorization in advance;

  • 2.法定情形下的共享:我們可能會根據法律法規、法律程序的要求、行政或司法機關依法提出的要求而對外共享您的個人信息;
    Sharing under legal situations: we may share your personal information with the outside according to the requirements of laws and regulations, legal procedures and administrative or judicial organs;

  • 3.與合作伙伴共享:為且僅為實現本隱私政策中所聲明的目的,我們的某些服務將由我們和第三方合作伙伴共同提供。我們僅會基于合法、正當、必要的原則與合作伙伴共享您的某些個人信息,以便共同、更好地為您提供服務。我們的合作伙伴無權將共享的信息用于任何其他用途。我們的合作伙伴包括:1)為我們提供商品或技術服務的供應商,以實現各項服務功能為目的共享您的個人信息,這些功能包括物流配送服務、支付服務、活動信息推送服務、數據處理與分析等;2)商業活動的共同舉辦方;以及3)委托我們進行推廣的合作伙伴。對于第3類合作伙伴,我們不會提供您的個人身份信息(指可識別您身份并聯系到您的信息,例如姓名、電話、電子郵箱等),我們只會向該類合作伙伴提供推廣活動的覆蓋面信息、活動效果的匯總信息,確保它們不會因我們提供的信息而識別到您個人。
    Sharing with partners: For and only for realization of the purpose stated in the Privacy Policy, some of our services will be provided by us and the third party partners together. We will share some of your personal information with partners only on the basis of reasonable, rightful and necessary principle, so that we can serve you better together. Our partners do not have the right to use the shared information for any other purpose. Our partners include 1) suppliers who provide us with goods or technology services for the purpose of fulfilling various service functions, which include logistics and distribution service, payment service, activity information push service and data processing and analysis, etc.; 2) co-host party of business activities; and 3) partners entrust us to carry out the promotion. We will not provide your personal identification information (it refers the information can be used to identify your identity and to contact you, such as name, phone and e-mail, etc.) to the third class partners. We will only provide such partners with coverage information of the promotion activity and summary information of the activity effect, and ensure such information provided by us cannot identify you.

  • 對于我們與之共享個人信息的第三方,我們會與其簽署嚴格的保密協議,要求他們按照我們的要求、本隱私政策及其他安全和保密措施處理及?;つ母鋈誦畔?。
    For the third parties who receive personal information shared by us, we will sign a strict confidentiality agreement with them, and ask them to process and protect your personal information in accordance with our instructions, the Privacy Policy and other security and confidentiality measures.

(二)轉讓TransferShare

我們不會將您的個人信息轉讓給家樂福集團及家樂福關聯公司以外任何公司、組織、個人等任何第三方,但以下情況除外:

We will not transfer your personal information to any company, organization, individual and any third party other than Carrefour Group and Affiliated Companies of Carrefour, except for the following cases:

  • 1.在獲得您的明確同意后,我們會根據您同意的內容和范圍向其他方轉讓您的個人信息。
    After obtaining your clear consent, we will transfer your personal information to other parties based on the content and scope of your consent.

  • 2.投資并購重組:家樂??贍芑嵋蛞滴褳卣剮枰鍪芻蚴展荷痰?、子公司或者業務部門。在這些交易中,您的信息一般是所轉讓企業資產中的一部分,但這些信息(除非您做出同意范圍之外的其他選擇或者決定)仍然受制于轉讓前您與我們簽署的任何隱私政策及其他相同性質的協議。如果家樂福的全部或部分資產被收購時,此類信息應是被轉讓資產的一部分,我們會要求新的持有您個人信息的公司、組織繼續受本隱私政策的約束,否則我們將要求該公司、組織和個人重新向您征求授權同意。
    Investment merger and restructuring: Carrefour may need to sell or purchase stores, subsidiaries or business department due to business expansion. In these transactions, your information is usually part of the enterprise assets being transferred, but such information (unless you make other choice or decision which is beyond the scope of your consent) will still subject to any privacy policy or other agreements of the similar nature that you signed with us before the transfer. If all or part of Carrefour’s assets is acquired, such information should be part of the transferred assets. We will ask the new company, corporate entity or individual who possesses your personal information to follow this Privacy Policy, or otherwise we will require such company, corporate entity or individual to obtain you authorization and consent again.

(三)例外情形Exceptions

以下情形中,共享、轉讓、公開披露您的個人信息無需事先征得您的授權同意:

In the following cases, we don’t need to ask for your permission in advance to share, transfer or publicly disclose your personal information:

  • 1.與國家安全、國防安全直接相關的;
    It is directly related to the national security or national defense security;

  • 2.與公共安全、公共衛生、重大公共利益有關的;
    It is related to public security, public health or major public interests;

  • 3.與犯罪偵查、起訴、審判和判決執行等直接相關的;
    It is directly related to criminal investigation, prosecution ,trial and enforcement of judgment, etc.;

  • 4.出于維護您或其他個人的生命、財產等重大合法權益但又很難得到本人同意的;
    It is necessary in safeguarding the legitimate rights and interests of the individual information subject itself or other individuals and organizations;

  • 5. 您自行向社會公眾公開的個人信息;
    Your personal information is disclosed to public society by you voluntarily;

  • 6. 從合法公開披露的信息中收集的您的個人信息,如合法的新聞報道、政府信息公開等渠道;
    Your personal information is collected from the information publicly and legally disclosed, such as legal news reports, government information publicity and other channels;

  • 7. 根據法律規定,共享、轉讓經匿名化處理的個人信息,且確保數據接收方無法復原并重新識別個人信息主體的,不屬于個人信息的對外共享、轉讓及公開披露行為,對此類數據的使用和處理將無需另行向您通知并征得您的同意。
    According to the law, to share and transfer personal information with anonymization process conducted, and to ensure the data receiver cannot recover and re-identify the personal information subject, cannot be deemed as external sharing, transfer and public disclosure behavior on personal information, use and disposal of such data do not need to give you a prior notice and obtain your consent.

三.我們如何使用Cookie及同類技術

How do we use Cookie and similar technology

(一)Cookie

為使您獲得更輕松的訪問體驗、實現個性化需求,我們會在您的計算機或移動設備上存儲名為 Cookies 的小數據文件。Cookie 通常包含標識符、站點名稱以及一些號碼和字符。Cookies可以幫助您簡化重復登錄網站的步驟、存儲您的偏好或購物車內的商品等數據。

In order to provide you with an easier access experience and meet individual needs, we will save some small data documents named “Cookie” in your computer or mobile device. Cookie commonly contains identifier, site names, some numbers and characters. Cookies can help you simplify the steps to login the website, save data regarding your preferences or items in your shopping cart.

您可根據自己的偏好管理或刪除 Cookie。您可以清除計算機上保存的所有 Cookie,大部分網絡瀏覽器都設有阻止 Cookie 的功能。但如果您這么做,則需要在每一次訪問我們的網站時更改用戶設置。如需詳細了解如何更改瀏覽器設置,請訪問您使用的瀏覽器的相關設置頁面。

You can manage or delete cookie according to your preference. You can clear up all the cookies saved in your computer, and most of the internet browsers contain the function to restrain Cookie. However if you do so, then you need to alter user settings each time when you access our websites. If you need to know details regarding how to alter browser settings, please visit relative settings page of your browser.

四.我們如何?;ず捅4婺母鋈誦畔?/b>

How do we protect and store your personal information

(一)保存期限Time limit for storage

  • 1.在您使用我們的服務和/或作為我們的會員期間,我們將持續保存您的個人信息。
    When you use our services and/or you are our member, we will continue to store your personal information.

  • 2.如果您注銷您的家樂?;嵩閉嘶?,我們將在您注銷并停止使用我們的服務后,根據您的要求刪除您對應的個人信息。在此基礎上,若您停止使用我們的服務,我們不會再主動采集您的任何信息,但可以繼續保留和使用經過匿名化處理的個人信息。
    If you cancel your Carrefour membership account, we will delete your corresponding personal information upon your request after you cancel and stop using our services. On this basis, if you stop using our services, we will no longer collect any of your personal information on our own initiative, however, we can continue to store and use the personal information with anonymization process conducted.

(二)保存地域Territory for storage

  • 您充分了解并同意,原則上我們在中國境內收集的個人信息將存儲在中國境內,但由于我們可能通過遍布全球的資源和服務器為您提供服務,您也可以從全球各地訪問我們的官方網站和官方APP,且基于集團分工和管理的需要,我們可能在履行中國法律法規要求的必要程序后將上述個人信息轉移至中國境外,由家樂福集團或家樂福關聯公司負責保存。
    fully understand and agree that in principle the personal we collected within the territory of PRC shall be stored within the territory of PRC. However, because we may provide service through resources and servers all over the world, you may access our official website and official APP from all over the world. Due to the divison and management needs of the group, after going through the necessary process required by PRC laws and regulations, we may transfer the abovementioned personal information abroad which will be stored by Carrefour Group or Affiliated Companies of Carrefour.

(三)安全措施Security measures

  • 1.對于線下收集和產生的個人信息,我們實行專人負責、專人使用、封閉式儲存等措施,確保信息在收集、流轉、使用、儲存和刪除各環節均處于安全狀態?;諦畔⒒芾硨吞岣呶頤俏竦男實哪康?,我們在線下收集和產生的個人信息將可能由我們的員工錄入到我們的相關信息系統中進行管理。
    For personal information collected and generated offline, we implement measures contain special-assigned person responsible, special-assigned person use, closed storage and etc., ensure information remains safe during the process of collecting, transferring, using, saving and eliminating. To digitalize our management and improve our efficiency of providing services, the personal information collected and generated offline may be inputted by our employees into our relevant information system for management.

  • 2.對于線上收集和產生的個人信息,在信息交換過程中,我們會對您輸入的信息進行加密,從而努力?;つ畔⒌陌踩?。您應確保保存好自己的登錄信息,使用完畢后即時退出登錄。防止他人未經授權使用您的密碼或進入您的計算機。
    Information collected from online In the process of information exchange, we will encrypt the information you enter, so as to try our best to protect the security of your information. You should ensure that your login information is kept well, log out immediately after use, and to prevent others to use your password or access to your computer without authorization.

  • 3.所有經我們授權獲取個人信息的員工將嚴格按照家樂福信息安全政策及您給予我們的授權對個人信息進行處理,未經您的事先同意,嚴禁披露給任何個人或組織。
    All employees who we authorized to acquire personal information shall deal with the personal information strictly in accordance with Carrefour Information Security Policy and your authorization to us. Without your advanced consent, it is forbidden to disclose the aforesaid personal information to any individual or organization.

  • 4.我們會按現有技術標準提供相應的安全措施來?;つ男畔?,提供合理的安全保障,盡力防止您的信息丟失、遭到被未經授權的訪問、公開披露、使用、毀損、丟失或泄漏。 盡管有前述的安全措施,但同時也請您理解,使用網絡有風險,網絡上不存在“完善的安全措施”,即便我們竭盡所能加強安全措施,也不可能始終保證信息的百分之百安全,有可能出現我們控制之外的安全問題。 同時,我們也提醒您注意確保您個人信息的安全,并強烈建議您不要通過電子郵件、即時通訊或其他非加密方式發送您的賬號或密碼等個人信息。否則您將自行承擔因您不安全地使用互聯網而導致的您的個人信息泄露、濫用等造成的損失。
    We will provide corresponding security measures according to the existing technology to protect your information and provide reasonable safety guarantee. We will try our best to prevent your information being lost, unauthorized accessed, publicly disclosed or leaked. In spite of the security measures mentioned above, please understand that the use of the network is risky and there is no "perfect security measures" on the internet. Even though we try our best to strengthen our security measures, there is no guarantee that the personal information is one hundred percent secured. Meanwhile, we kindly remind you to ensure your personal information security, and strongly suggest you not sending your account, password and other personal information via E-mail, instant messaging or other non-encrypted methods. Otherwise you will bear the loss caused by the leakage or abuse of your personal information due to your unsecured use of internet on your own.

五.您如何管理您的個人信息

How do you manage your personal information

(一)如果您使用線下家樂福門店的服務

Access and change your personal information

如果您希望查詢、更改或刪除您的會員信息,您可以隨時前往會員注冊的實體門店,向客戶服務中心提出您的需求,我們會在合理時間內響應您的請求。您可以通過變更信息等方式改變我們繼續收集您個人信息的范圍或撤回您的同意。請您理解,我們的業務功能需要一些基本的個人信息才能完成,當您撤回同意后,我們無法為您提供與此相對應的服務。但您撤回同意或授權的決定,不會影響此前基于您的授權而開展的個人信息處理。

If you want to query, alter or delete your membership information, you can approach to our stores where you registered membership at any time and raise your request, and we will response to you within reasonable time. You can change the scope of information that we collect or withdraw your authorization through ways of altering information or etc. Please understand, our business functions require some basic personal information to complete, when you withdraw consent or authorization, we cannot provide you with corresponding services.

(二)如果您使用家樂福官網或家樂福APP

If you use Carrefour website or Carrefour APP

  • 1.訪問、變更您的個人信息:您可以隨時點擊“資料管理”(家樂福官網)或“我”(家樂福APP),查詢、更新、更正您在使用我們的服務過程中提交的個人信息,包括但不限于您的個人資料和安全設置。如有問題或需幫助,可以通過本隱私政策第九條所列的聯系方式與我們取得聯系。
    Visit, alter your personal information: you can click “data management” (Carrefour official website) or “me” (Carrefour APP) to query, update or correct your personal information submitted when using our services, including without limitation your basic personal information and security settings. If you have any questions or need help, you can contact us through the ways set forth in the Section 9 of the Privacy Policy.

  • 2.改變授權范圍或撤回授權:您可以通過變更或關閉設備功能(例如關閉手機中的定位功能)、在家樂福網站上進行安全設置等方式改變我們繼續收集您個人信息的范圍或撤回您的授權。請您理解,我們的業務功能需要一些基本的個人信息才能完成,當您撤回授權后,我們無法為您提供與此相對應的服務。但您撤回同意或授權的決定,不會影響此前基于您的授權而開展的個人信息處理。
    Change the scope of authorization or withdraw authorization: You can change the scope of our collection in your personal information or withdraw your authorization by changing or deleting information, closing device functions (such as closing the location function in mobile phone) and setting up security settings on Carrefour website, etc.. Please understand, our business functions require some basic personal information to complete, when you withdraw consent authorization, we cannot provide you with corresponding services. However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your authorization.

  • 3.刪除您的個人信息 Delete your personal information

    在以下情形中,您可以通過本隱私協議第九條所列的聯系方式向我們提出刪除個人信息的請求:

    Under below circumstances, you can request us to delete your personal information through contact address set forth in Section 9 of this Privacy Policy:

    (1)如果我們處理個人信息的行為違反法律法規; If our personal information disposal violates laws and regulations;

    (2)如果我們收集、使用您的個人信息,卻未征得您的同意; If we collect, use your personal information without your consent;

    (3)如果我們處理個人信息的行為違反了與您的約定; If our personal information disposal violates our commitment;

    (4)如果您不再使用我們的服務,或您注銷了賬戶; If you stop using our service, or cancel your account;

    (5)如果我們不再為您提供服務。 If we no longer provide service to you.

    若我們決定響應您的刪除請求,我們還將盡可能同時通知從我們獲得您的個人信息的實體,要求其及時刪除,除非法律法規另有規定,或這些實體獲得您的獨立授權。當您從我們的服務中刪除信息后,我們可能不會立即備份系統中刪除相應的信息,但會在備份更新時刪除這些信息。

    If we decide to respond to your deletion request, we will make best efforts to notice entities that acquire your personal information from us, requiring them to delete in time, unless otherwise prescribed in laws and regulations, or these entities acquire our independent authorization. When you delete information from our service, we may not delete corresponding information from backup system immediately, but will delete the information while backup updating.
  • 4.賬戶注銷:如果您希望注銷家樂?;嵩閉嘶?,請通過本隱私政策第九條所列的聯系方式與我們取得聯系,我們會在合理時間內響應您的需求。
    Account cancellation If you wish to cancel the Carrefour membership account, please contact us through the ways set forth in the Section 9 of the Privacy Policy, we will respond to your needs within a reasonable time.

  • 5.審慎管理:Manage with care:
    您需審慎地使用、管理您的信息終端設備,以防止病毒、木馬鏈接等問題影響您的賬戶安全,而導致非您本人操作、管理您的賬戶的情況。
    You need to be careful with the use and management of your information terminal equipment to prevent viruses, Trojans and other issues from affecting your account security, which could make your account be operated or managed by others.

  • 6.提供準確信息: Provision of accurate information:
    您應該準確填寫并及時更新您的個人信息,我們不承擔因您填寫信息不準確、不真實引發一切法律責任。如果您在填寫信息時涉及他人信息的,應當確?;竦悶渫夂褪諶?。
    You should accurately fill in and timely update your personal information. We will not assume any legal liability arising from any inaccurate or inauthentic information which is filled in by yourself. If you have filled in any information which belongs to others, you should ensure that their consent and authorization has been obtained.

  • 7.個人信息冒用: Fraudulent use of personal information:
    如果您發現任何人未經您授權使用您的個人信息在家樂福官方網站、家樂福官方APP或家樂福實體門店注冊,請立即通過本隱私政策第九條所列的聯系方式與我們聯系。
    If you find that any person uses your personal information to register with Carrefour official website, Carrefour official APP and Carrefour offline stores without your authorization, please contact us immediately through the ways set forth in the Section 9 of the Privacy Policy.

六.未成年人個人信息的?;?/b>

Protection of minors' personal information

家樂福非常重視對未成年人個人信息的?;?。若沒有父母或監護人的同意,未成年人不得創建自己的家樂?;嵩閉嘶?。若您為未成年人,請您在父母或監護人的陪同下仔細閱讀本隱私政策,并在征得您父母或監護人的同意后使用我們的服務,或向我們提供您的個人信息。

Carrefour pays much attention to the protection of minors’ personal information. Minors are not allowed to create their own Carrefour membership accounts without the consent of parents or guardians. If you are a minor, please read carefully the Privacy Policy accompanied by your parents or guardians, and to use our service or to provide us with your personal information after getting permission of your parents or guardians.

七.信息安全事件的處置

Disposal of information security events

在不幸發生個人信息安全事件后,我們將按照法律法規的要求向您告知:安全事件的基本情況和可能的影響、我們已采取或將要采取的處置措施、您可自主防范和降低風險的建議、對您的補救措施、我們的安全部門或者專員的聯系方式等。事件相關情況我們將以郵件、信函、電話或推送通知等方式告知您,難以逐一告知個人信息主體時,我們會采取合理、有效的方式發布公告。同時,我們還將按照監管部門要求,上報個人信息安全事件的處置情況。

If unfortunately, personal information security incident occurs, we will inform you in accordance with the requirements of laws and regulations: the basic situation of security incidents and possible influence, treatment measure we have taken or we are going to take, advice for you to prevent and reduce the risk independently, remedial measures to you, contact information of our security department of security specialist and so on. We will inform you circumstance concerned about events by e-mail, letter, telephone or push notification, etc., if it is difficult to inform the subject of personal information one by one, we will make announcements in a reasonable and effective way. At the same time, we will also report the disposal situation of personal information security events according to requirements of the supervision department.

八.通知及隱私政策的更新

Notice and update of the Privacy Policy

我們可能會適時修訂隱私政策,我們將標注隱私政策最近更新的日期。隱私政策一經變更,我們將會在官方網站及移動端發布更新版本,并在生效前通過網站公告或其他適當方式提醒您相關內容的更新。必要時,我們還會通過彈窗、電子郵件、短信等方式對變更內容作出特別提示。修訂后的隱私政策自注明的更新日期起取代修訂前的隱私政策而產生相應的法律效力。未經您明確同意,我們不會削減您按照本隱私政策所應享有的權利。若您不同意本隱私政策的任何變更,可以停止使用我們的服務;若您繼續使用我們的服務,即表示您同意受更新后的隱私政策的約束。

We may revise the Privacy Policy timely, and we will mark the latest update date of the Privacy Policy. Once the Privacy Policy is changed, we will publish the updated version on the official website and mobile terminal, and remind you the update of related content through website announcement or other appropriate ways before going into effect. If necessary, we will also give special hints for the change through pop-up windows, email and SMS, etc. The revised Privacy Policy shall replace the original Privacy Policy and come into force as of the date of latest update we marked. Without your explicit consent, we will not reduce the rights you should enjoy in accordance with this Privacy Policy. If you disagree with any amendment to the Privacy Policy, you may stop using our services; by continuing to use our services, you agree to be subject to the updated Privacy Policy.

九.您如何聯系我們

How do you contact us

如果您有任何與本隱私政策或您個人信息有關的問題、建議或意見,請通過家樂福官方網站的“在線提問”(路徑為:首頁 > 家樂福服務 > 常見問題解答 > 在線提問)或者客服電話4008512512等方式聯系我們,我們將盡力解決。除另有聲明外,我們現行的隱私政策適用于與您和您的賬戶有關的所有信息。我們將堅守承諾,不會降低對您隱私和個人信息的?;こ潭?。

If you have any questions, suggestions or opinions related to this Privacy Policy or your personal information, please contact us by submitting “Online Query” of Carrefour official website (route: Home Page > Answers to Common Questions > Online Query) or customer service hotline 4008512512, we will try our best to solve it. Unless otherwise stated, our current Privacy Policy is applicable to all information related to you and your account. We will stick to our commitment and will not reduce the protection of your privacy and personal information.

家樂福官方微信關注步驟圖
1通過微信"掃一掃"功能
2關注家樂福中國官方微信